Frequently asked questions
Below are the answers to commonly asked questions from our customers
How does Unbiased work?
What can Unbiased do for me?
Are your services free?
How can I trust the advisor matched with me?
Where and how is my information stored?
I'm concerned about nuisance calls/my data. Will this happen if I use your site?
When can I expect a reply from my matched advisor?
How can I make a complaint/ submit feedback?
Getting Financial Advice
Do you provide debt advice or debt counseling?
Can I get free financial advice?
How much does it cost to receive advice?
Can I use your site if I'm not based in the US?
Do advisors advise on bridge loans/short-term loans?
How can I boost my chances of finding the right expert?
Matching with a Financial Advisor
How can I find out who I have been matched with?
What can I expect in the initial meeting?
How can I best prepare for my initial meeting with my advisor?
Can I meet with an advisor before deciding to hire them?
How can I contact the advisor I've been matched with?
How can I access my account/I’ve forgotten my password.
How can I see the progress of my inquiry?
I'm having trouble submitting my inquiry.
You couldn't match me. What should I do next?
How can I cancel/edit my inquiry once submitted?
I’ve made an inquiry/signed up to receive email updates, but I’m not receiving any emails?
Can I choose which emails I would prefer to receive and how often?
How can I unsubscribe/request a GDPR erasure of my data?
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