Frequently asked questions
Below are the answers to commonly asked questions from our customers
About Unbiased
How does Unbiased work?
What can Unbiased do for me?
Are your services free?
How can I trust the advisor matched with me?
Where and how is my information stored?
I'm concerned about nuisance calls/my data. Will this happen if I use your site?
When can I expect a reply from my matched advisor?
How can I make a complaint/ submit feedback?
Getting Financial Advice
Do you provide debt advice or debt counseling?
Can I get free financial advice?
How much does it cost to receive advice?
Can I use your site if I'm not based in the US?
Do advisors advise on bridge loans/short-term loans?
How can I boost my chances of finding the right expert?
Matching with a Financial Advisor
How can I find out who I have been matched with?
What can I expect in the initial meeting?
How can I best prepare for my initial meeting with my advisor?
Can I meet with an advisor before deciding to hire them?
How can I contact the advisor I've been matched with?
Website Support
How can I access my account/I’ve forgotten my password.
How can I see the progress of my inquiry?
I'm having trouble submitting my inquiry.
You couldn't match me. What should I do next?
How can I cancel/edit my inquiry once submitted?
I’ve made an inquiry/signed up to receive email updates, but I’m not receiving any emails?
Can I choose which emails I would prefer to receive and how often?
How can I unsubscribe/request a GDPR erasure of my data?
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